Concerns or Complaints

Here’s how to make a complaint about the actions of an officer or about any aspect of the law-enforcement operations at Wintergreen:

  1. Come to the department and tell any employee that you want to make a complaint; or

  2. Call any member of the department (434-325-1106), or contact the Wintergreen Property Owners Association Executive Director’s office (434-325-8531) and tell the person answering the phone that you want to make a complaint; or

  3. Write your complaint and mail it to the Chief of Police to the address below.

  4. Any supervisory officer can provide you a formal complaint form. This form asks you to identify yourself with your contact information, and allows you to provide specific details about your complaint.

  5. Your complaint will be investigated. You may be contacted and asked additional questions about your complaint.

  6. If it is going to take a long time to investigate your complaint, you will receive a letter telling you approximately when you may expect a reply.

  7. When your complaint has been investigated, the Chief of Police will review the investigation and will send you a letter explaining the conclusion of the complaint investigation.

HOW TO MAKE A COMPLAINT (PDF)